Returns & Exchanges
At VALLON, we want you to be completely satisfied with your purchase. If your new gear isn't quite right, you can return or exchange any unused items in their original packaging within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in their original VALLON packaging, ensuring all tags and protective cases are included to maintain eligibility.
Ship It Back
Print the prepaid shipping label provided via the portal, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects your return, we will process your refund or ship your replacement item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing