Frequently Asked Questions
Everything you need to know about your VALLON experience.
What shipping methods do you offer?
We offer standard and expedited shipping worldwide. Delivery times typically range from 3-7 business days depending on your location and the selected shipping tier at checkout.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.
What is your return policy?
We accept returns within 30 days of delivery. Items must be in their original, unused condition with all packaging intact to qualify for a full refund or exchange.
Are your products covered by a warranty?
Yes, all VALLON products come with a 12-month limited warranty that covers manufacturing defects. This does not include accidental damage or normal wear and tear.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout.
Can I modify or cancel my order after it's placed?
We process orders quickly to ensure fast delivery. If you need to make changes, please contact our support team within 1 hour of placing your order.